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Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
  • Equipment
    • TytoCare G2
    • Getting Started with the Avizia CA750
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Thinklabs One Stethoscope

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently UNAVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    If you have an emergency, you may call (843) 792-9700 and have the on-call engineer paged.
    Your time: 00:00:00 Our time: 00:00:00

    FAQs

    Regular questions & answers are presented here in the FAQs area.

    Knowledge Base

    The fastest way to get support is finding the answer through Knowledge Base system.

    Downloads

    Download all of the applications and plugins needed for Telehealth.

    Latest Knowledge Base

    • Resetting Jabber v11.0 and above for Mac Posted in: Cisco Jabber
    • Resetting Jabber v11.0 and above for Windows Posted in: Cisco Jabber
    • How do I sign into Cisco Jabber for the first time? Posted in: Cisco Jabber
    • Andor – Request Access Posted in: Andor
    • TytoCare G2 Posted in: TytoCare

    Categories

    • Andor 1
    • Cisco Jabber 3
    • Fabric 1
    • TytoCare 1

    Announcements

      • Reworking TTT’s Website (8/14/2024) Posted in: Announcements
      • Vidyo Video Conferencing – Retired (8/13/2024) Posted in: Announcements

    About This Site

    Welcome to the Telehealth Technology Team (TTT) Support Site. Use the Menu Bar above to learn more about specific services we offer. Check out the FAQ for answers to common questions.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for critical technical issues during regular business hours, please call 843-792-5361

    If you require assistance after hours, please contact the ServiceDesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues during normal business hours, please call our ServiceDesk at 843-792-5361.

    If you require assistance after hours, please contact the ServiceDesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina