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Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
      • How do I install Cisco Jabber on PSPN?
  • Submit a Service Request
  • Equipment
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Avizia CA750
    • Getting Started with the Cardionics E-Scope Stethoscope
    • Getting Started with the Thinklabs One Stethoscope
    • Getting Started with the JedMed Horus-Scope
  • Doxy Directory

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently UNAVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    If you have an emergency, you may call (843) 792-9700 and have the on-call engineer paged.
    Your time: 00:00:00 Our time: 00:00:00

    FAQs

    Regular questions & answers are presented here in the FAQs area.

    Knowledge Base

    The fastest way to get support is finding the answer through Knowledge Base system.

    Downloads

    Download all of the applications and plugins needed for Telehealth.

    Latest Knowledge Base

    • How to Enable and Disable the Chrome PDF Viewer Posted in: General
    • What are the system requirements for Jabber? Posted in: Cisco Jabber
    • How do I request a Jabber account? Posted in: Cisco Jabber, General
    • Where do I download Jabber? Posted in: Cisco Jabber
    • When installing Jabber on my Mac, I get an error saying it is from an unidentified developer Posted in: Cisco Jabber

    Categories

    • Cisco Jabber 12
    • General 4
    • Global Phonebook / Directory 3
    • MCU Bridge 3
    • Vidyo Connect 5

    Announcements

      • TTT New Employee – Mark Korel (2/14/2023) Posted in: Announcements
      • New TTT Employees (10/26/2022) Posted in: Announcements
      • TTT New Employee – Nathaniel Mack (3/10/2021) Posted in: Announcements
      • Free Vidyo Training (10/4/2019) Posted in: Announcements

    About This Site

    Welcome to the Telehealth Technology Team (TTT) Support Site. Use the Menu Bar above to learn more about specific services we offer. Check out the FAQ for answers to common questions. Please submit a service request if you have trouble finding information that you need.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues, please visit our Helpdesk at https://sctelehealth.service-now.com.

    If you require assistance after hours, please contact the helpdesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues, please visit our Helpdesk at https://sctelehealth.service-now.com.

    If you require assistance after hours, please contact the helpdesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina