FAQs
Andor
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Andor Support General documentation and common questions are coming soon!
Fabric
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Fabric Patient Support (Formerly Zipnosis) Official external portal for patient-specific technical support.
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Contact & Response Times
- Emergency: Dial 911
- In-clinic appointment: 843.792.1414
- Virtual visit response: 1–2 hours
- Login/RX/visit issues: 843.474.1920
General
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Contact the Telehealth Technology Team Reach all team members simultaneously via email at ttt@musc.edu.
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Emergency After-Hours Support Call the Help Desk at 843-792-9700 and request the TTT on-call person be paged.
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Team Management Richard Ancrum: 843-792-9127 — ancrumr@musc.edu
TytoCare
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TytoCare Support Specific hardware and troubleshooting FAQs are coming soon!