• Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
  • Equipment
    • TytoCare G2
    • Getting Started with the Avizia CA750
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Thinklabs One Stethoscope

Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
  • Equipment
    • TytoCare G2
    • Getting Started with the Avizia CA750
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Thinklabs One Stethoscope

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently UNAVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    If you have an emergency, you may call (843) 792-9700 and have the on-call engineer paged.
    Your time: 00:00:00 Our time: 00:00:00

    FAQs

    Home FAQ

    Andor

    Andor

    Coming soon!

    Fabric

    Fabric – Formally known as Zipnosis

    Fabric Patient Support
    https://www.fabrichealth.com/ 

     Contact Us 

      • If this is an emergency, hang up and Dial 911 
      • If you are calling about an in-clinic appointment, call 843.792.1414 
      • If you are waiting for a provider to respond to your virtual visit, thank you for your patience. Our provider’s time is currently averaging 1-2 hours. 
      • For all other inquiries, including general hospital inquiries, please call 843.792.1414 
      • If you are having issues login into your account, need help with RX or encountered an error while completing a visit, please call 843.474.1920 

     

    General

    How do I contact everyone on Telehealth Technology Team at the same time?

    The Telehealth Technology Team can be reached at ttt@musc.edu.

    How do I contact Telehealth Technology Team in an Emergency?

    Phone the Help Desk at 843-792-9700 and request that the TTT on-call person be paged.

    How do I contact the Telehealth Technology Team Manager?

    Richard Ancrum can be reached at 843-792-9127, or send him email: ancrumr@musc.edu.

    TytoCare

    TytoCare

    Coming Soon!

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues during normal business hours, please call our ServiceDesk at 843-792-5361.

    If you require assistance after hours, please contact the ServiceDesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina