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      • How do I install Cisco Jabber on PSPN?
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Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
      • How do I install Cisco Jabber on PSPN?
  • Submit a Service Request
  • Equipment
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Avizia CA750
    • Getting Started with the Cardionics E-Scope Stethoscope
    • Getting Started with the Thinklabs One Stethoscope
    • Getting Started with the JedMed Horus-Scope

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently AVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    Your time: 00:00:00 Our time: 00:00:00

    FAQs

    Home FAQ

    Cisco Jabber

    How do I call someone in Jabber?

    In the search box below your username, begin typing the name of the person whom you’re trying to call. If the user is listed in the search, that user may not have an account created in Jabber yet.

    How do I request a Jabber account?

    Submit a Cisco Jabber Request at sctelehealth.service-now.com.

    What are the system requirements for Jabber?

    Mac Requirements

    Resource Requirement Notes
    Operating System Mac OS X 10.9Mac OS X 10.8

    Mac OS X 10.7

    Processor 2 GHz Intel Core 2 Duo or equivalent.
    Memory 2 GB RAM or more.
    Microphone All microphones work well with Jabber Video Some cameras have built-in microphones
    Camera Jabber Video works with most common web cameras List of compatible cameras

     

    PC Requirements

    Resource Requirement Notes
    Operating System Windows 7Windows 8.x On Windows 8.x, only the classic Desktop user interface is supported.
    Processor 2 GHz Intel Core 2 Duo or equivalent. On computers with limited processing power and/or memory, Jabber Video will use a lot of system resources, and reduced performance can be expected.
    Memory Windows 8.x or Windows 7 32-bit: 1 GB RAM or more.Windows 8.x or Windows 7 64-bit: 2 GB RAM or more Graphics card OpenGL version 1.3, or OpenGL version 1.2 with the multitexturing extension.
    Sound Card Any standard sound card (full-duplex, 16-bit or better)
    Microphone All microphones work well with Jabber Video Some cameras have built-in microphones
    Camera Jabber Video works with most common web cameras List of compatible cameras

    Where do I download Cisco Jabber?

    Cisco Jabber can be downloaded on the downloads page.

    General

    How can I open a ServiceNow ticket?

    Click here to download the below instructions as a PDF

    When you have a technical issue with performing a telehealth consult, one of the easiest and simplest ways to bring it to the attention of IT is by sending an e-mail.
    MUSC’s Telehealth IT team uses a powerful online platform called ServiceNow to log and track technical issues with telehealth equipment. For customer convenience, ServiceNow allows you to create problem tickets simply by sending an e-mail to one of our ServiceNow addresses (see below).
    To create a problem ticket via e-mail, simply follow the steps below:
    1. Create a new e-mail to
    sctelehealth@service-now.com
    2. In the subject line, include a brief description of your problem
    3. In the body*, include any additional details which might help explain the problem you are experiencing (i.e. the “who/what/when/where/how” of your problem). You can even attach a screenshot for even more clarity.
    4. Send it!
    * Don’t forget to include contact details so that IT may contact you directly if additional clarification is needed!



    Sometimes, your issue might require immediate attention. If this is the case, follow the same steps as before, except change the e-mail address to: sctelehealth+p1@service-now.com.
    By adding the “+p1” to the e-mail address, your problem gets tagged as a critical issue. In cases like this, simply indicating that help is needed along with a direct phone number tends to be the most appropriate e-mail format to receive immediate attention (see below).



    Once you send your e-mail, a ticket is created in ServiceNow and IT is notified. You will receive a confirmation e-mail containing the details of your ticket as they appear in the system (see below).
    Opening a ticket via e-mail is designed to be a simple, effective way to communicate technical issues with your telehealth equipment without the need for additional accounts or software. If you are ever confused as to which e-mail address to use for YOUR problem, refer to the table below.

    For your convenience, you may also update your ticket with additional information, etc. simply by responding to the confirmation e-mail for your ticket. In this case, only the text from the e-mail body will be included – the subject and the e- mail address in the “To” line will not need to be changed (see below).





    How do I contact everyone on Telehealth Technology Team at the same time?

    The Telehealth Technology Team can be reached at ttt@musc.edu.

    How do I contact Telehealth Technology Team in an Emergency?

    Phone the Help Desk at 843-792-9700 and request that the TTT on-call person be paged.

    How do I contact the Telehealth Technology Team Manager?

    Richard Ancrum can be reached at 843-792-9127, or send him email: ancrumr@musc.edu.

    How do I request a Jabber account?

    Submit a Cisco Jabber Request at sctelehealth.service-now.com.

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues, please visit our Helpdesk at https://sctelehealth.service-now.com.

    If you require assistance after hours, please contact the helpdesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina