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      • How do I install Cisco Jabber on PSPN?
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    • Getting Started with the Avizia CA300 & CA310
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    • Getting Started with the JedMed Horus-Scope
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Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
      • How do I install Cisco Jabber on PSPN?
  • Submit a Service Request
  • Equipment
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Avizia CA750
    • Getting Started with the Cardionics E-Scope Stethoscope
    • Getting Started with the Thinklabs One Stethoscope
    • Getting Started with the JedMed Horus-Scope
  • Doxy Directory

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently UNAVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    If you have an emergency, you may call (843) 792-9700 and have the on-call engineer paged.
    Your time: 00:00:00 Our time: 00:00:00
    Home Knowledge Base

    Knowledge Base Resolve all of your questions in no time

    Cisco Jabber (12)

    • How do I call someone in Jabber?
    • How do I install Cisco Jabber?
    • How do I record stethoscope sounds as a provider?
    • How do I request a Jabber account?
    • How do I sign into Cisco Jabber for the first time?
    • How do I upload a profile image to jabber?
    • How do I use Far End Camera Control (FECC)
    • Resetting Jabber v11.0 and above for Mac
    • Resetting Jabber v11.0 and above for Windows
    • What are the system requirements for Jabber?
    • When installing Jabber on my Mac, I get an error saying it is from an unidentified developer
    • Where do I download Jabber?
    View all 12 items

    General (4)

    • How do I configure a video endpoint on the MUSC network?
    • How do I request a Jabber account?
    • How to Enable and Disable the Chrome PDF Viewer
    • The Audio Filters In Your One
    View all 4 items

    Global Phonebook / Directory (3)

    • How do I search the SCTA Global Directory in Jabber for Windows and Mac
    • How to search in Global Directory (All Endpoints)
    • Problems dialing contacts from the Global Directory on Macs
    View all 3 items

    MCU Bridge (3)

    • Connecting to the MUSC Bridge from endpoints external to MUSC or PSPN
    • How can I add audio participants over the telephone in a bridge/MCU call
    • How can I bring in more than two participants into a call?
    View all 3 items

    Vidyo Connect (5)

    • Can I use Vidyo Connect on a mobile device, such as an iPhone, iPad, or Android devices?
    • Vidyo Connect Desktop - How to Video
    • Vidyo Connect Mobile - How To Video
    • VidyoConnect For Desktop - Meeting Organizers
    • What are the system requirements for VidyoConnect?
    View all 5 items

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues, please visit our Helpdesk at https://sctelehealth.service-now.com.

    If you require assistance after hours, please contact the helpdesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina