1. Open Jabber without signing in (if Jabber is automatically set to sign in upon opening, simply sign out).
2. Below the “Sign In” button, select “Reset Jabber”.
3. You will get a message asking “Are you sure you want to reset Jabber”
   
4. Select “Reset”.
5. You will be prompted to enter your email address and select “Continue”.
   
6. You will be prompted to enter your “Username/NetID” and “Password” and select “Sign In”.