• Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
      • How do I install Cisco Jabber on PSPN?
  • Submit a Service Request
  • Equipment
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Avizia CA750
    • Getting Started with the Cardionics E-Scope Stethoscope
    • Getting Started with the Thinklabs One Stethoscope
    • Getting Started with the JedMed Horus-Scope

Telehealth Technology Support

Telehealth Technology Support

Telehealth Technology Support

  • Home
  • About Us
  • Support
    • Downloads
    • FAQs
    • Knowledge Base
    • Palmetto State Providers Network
      • How do I install Cisco Jabber on PSPN?
  • Submit a Service Request
  • Equipment
    • Getting Started with the Avizia CA300 & CA310
    • Getting Started with the Avizia CA750
    • Getting Started with the Cardionics E-Scope Stethoscope
    • Getting Started with the Thinklabs One Stethoscope
    • Getting Started with the JedMed Horus-Scope

Welcome to the

Telehealth Support Portal

Request Support
    Our support is currently AVAILABLE
    Official hours: Mon-Fri / 8am-5pm (EST)
    Your time: 00:00:00 Our time: 00:00:00
    Home Knowledge Base Vidyo Connect What are the system requirements for VidyoConnect?

    What are the system requirements for VidyoConnect?

    November 26, 2019 Posted in: Vidyo Connect Hits: 6794

    PC Requirements

    Resource Requirement Notes
    Operating System Windows 7, 8.1, 10
    Processor Processor 2 GHz Intel Core 2 Duo or equivalent.
    Memory 4 GB RAM or more.
    Hard Disk 40 MB or more free space.
    Microphone/Speakers Integrated system microphones and speakers, webcam microphones Preferred: Headsets and speakerphones with integrated echo cancellation
    Camera Standard integrated webcams Preferred: External USB webcams that support 720p30 and higher.

    List of compatible Headsets, Webcams, and Speakers

    For HD: Graphics capabilities that support HD resolutions on one or more displays

    Mac Requirements

    Resource Requirement Notes
    Operating System OS X 10.10 or Higher
    Processor Processor 2 GHz Intel Core 2 Duo or equivalent.
    Memory 4 GB RAM or more.
    Hard Disk 40 MB or more free space.
    Microphone/Speakers Integrated system microphones and speakers, webcam microphones Preferred: Headsets and speakerphones with integrated echo cancellation
    Camera Standard integrated webcams Preferred: External USB webcams that support 720p30 and higher

    List of compatible Headsets, Webcams, and Speakers

    For HD: Graphics capabilities that support HD resolutions on one or more displays

    Audio Settings

    VidyoConnectâ„¢ will work with most PC attached speakers. However, echo problems can develop if your microphone is to close to your speakers or if your microphone does not include echo cancellation technology. For optimal user experiences, we recommend the use of earbuds or a headset.

    0 people found this useful.   Me too
    Not Helpful

    How to reach us

    Web: ttt.musc.edu
    SIP: musc.ttt.ca30@musc.edu

    Infrastructure Status

    All systems are currently Operational.

    Support Policy

    Support is available Monday through Friday between the hours of 8:00am and 5:00pm Eastern Standard Time.

    To request support for technical issues, please visit our Helpdesk at https://sctelehealth.service-now.com.

    If you require assistance after hours, please contact the helpdesk at (843) 792-9700 to have the on-call telehealth engineer paged.

    © Copyright 2016 Medical University of South Carolina